Creation of training materials
Objective: Support with the creation of training materials like documentation, webinars and videos.
Investigative capacity: The level of task is now higher than just the report. I read the Supplier Code of Conduct and identified which is the important point so that I could make the training questions to make sure our suppliers read and finish the training with their awareness about some necessary toplines. With the CSR toolkit for Sales, I collected all inquiries from our customers/ suppliers/ partners and put them together with suitable documents. Therefore, there were 2 investigation processes: the inquires from stakeholders and the documents from CCV.
Creating training materials (Supplier Code of Conduct), Working with supply chain and code of conduct related to ethical standard of a company.
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Creating a FAQ sheet as a CSR and Sustainability Toolkit for sales. To get this done, I need to combine all questions from our partners/ customers about CSR and Sustainability topics. Interpreting the questions/ requirements to provide the correct documents with the support from Anna and Daniela. Once done, we put it on our CCV Brand Portal.
The complexity
In my opinion, they are complicated. They required lots of reading and understanding of the code of conduct as well as the questions from Sales about the sustainability topics of CCV. It took a long time for me to really prepare effective training materials with questions/ images, and also to provide correct documents for the toolkit.
The autonomy
The relevance for
the company
With the instructions and expectation from Anna, I myself came up with the questions for the training, joined the meeting with Niels, whose responsibility is managing the E-learning platform. For the FAQ, I myself combined all questions into one sheet and asked Anna to check/ add the documents that I missed.
CCV is giving the preference to suppliers who also commit to social and environmental sustainability. To make sure our suppliers/ partners read and understand the Code of Conduct, the training is necessary.
The FAQ is an overview about the questions we are asked by our customers. It seems to be structured when we put them together and save time for us when some customers have the same questions.
Whether I enjoyed working on the task or experienced stress
I take this chance to learn more about CCV. I was helping our suppliers/ customers understand our policies/ sustainability topics, at the same time, I was immersing myself in this topic. I can expand my knowledge not only about how CCV manages the projects about CSR and sustainability but also about how to communicate them to our customers.